I am a newbie to ceramic grilling. I bought the Primo over the BGE for numerous reasons, most notably the Oval Shape (bigger cuts of meat) , Fire Box Divider (smaller cooks and indirect cooking). Not to mention the black just looks better to me than the Green. I also read about the great customer service on this forum.

Anyway, I have been very satisfied with the quality of the food coming off of the XL.

I had my first problem... The feet on the grates broke off on one and became loose on the other. I sent an email with pictures of the problem to Primo and mentioned that I really needed in time for some upcoming cooks over the holiday weekend.

Long story short, 2 brand new grates arrived today!

IMO it's has become rare to find this kind of customer service these days.

If you are on the fence, go with Primo, the product is fantasic and the customer service might just be even better!

Thanks Primo!