Bought my Large Oval in April of 2015. The grill is used at least three times a week. On March 12, 2018, I noticed a crack in the fire box, sent online photos to Primo and Denise responded within hours. The Canadian distributor close to me is Northwest Stoves. they contacted me on March 13th and advised they could ship, at my cost or I could pick-up a new firebox at their warehouse. On March 14th I made the 30 minute drive and picked up a new, under warranty fire box. 48 hours, start to finish with extraordinary service with a smile during the process.
Best warranty claim I have ever experienced, thank you Primo and your distributor.