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  1. #1

    Great customer servcie by a local Primo dealer

    My decision to get a Primo kamado was a pretty big deal to replace an old Weber charcoal grill.

    A kamado bootcamp event hosted at a local dealer convinced me to get a kamado, so I got a Large Oval (not XL).

    I got everything delivered & setup except for the 414 cover. It was back ordered for some reason. I waited a few weeks, but no cover. I thought the 410 cover would just work fine so I took that cover home with me.
    The bigger cover does certainly does its job, but it didn't meet the spousal approval that it was way too big.

    So I talked to the local dealer about exchanging the covers. It had been a while, but the right cover was finally delivered to me.

    Primo seems to have stellar customer support when they are contacted directly, but I also wanted to give a big to a local Primo dealer that promised me to deliver & they did. I am a happy camper thanks to Sean in San Jose, CA.
    Last edited by King-O-Coals; 10-08-2014 at 10:01 AM. Reason: Removed dealer info. Dealers can post business info in Classifieds.

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