• Latest Posts


    Best warranty claim experience ever!

    Bought my Large Oval in April of 2015. The grill is used at least three times a week. On March 12, 2018, I noticed a crack in the fire box, sent online

    Skiddy 03-15-2018, 10:45 AM Go to last post
  • Welcome

    Welcome to the Primo Ceramic Grills User Forum.

    This forum is for the use and enjoyment of enthusiasts of outdoor cooking with Primo Ceramic Grills. Primo is not responsible for the contents, comments and/or opinions expressed in this user forum.

    Play nice and visit often.

    Please be aware that this is not a sales forum. We discourage the discussion of sales related issues such as the best place to buy a grill and/or pricing of the product. We also discourage the cheerleading of one dealer over another. Please also be advised that any personally offensive or inappropriate posts or those deemed to have little worth are subject to removal from this forum.

    This forum is not intended to be used for the discussion of technical issues regarding the manufacturing of the grill or to be a vehicle for the resolution of potential warranty claims by owners of Primo products.

    Discussion of technical or warranty issues regarding Primo products should be directed to the Primo factory by calling them at 770-492-3920, via e-mail admin@primogrill.com or by using the Contact the Primo Factory link below.


    If you have a Customer Service issue to discuss with the Primo Factory

  • Primo How To | Install a New Gasket Video

    Primo How To | Install a New Gasket Video
    Install a new Primo gasket in less than 30 minutes.

    A proper gasket seal ensures precise temperature control; especially for low temperature cooking like smoking. It also helps conserve natural lump charcoal by preventing air from reaching the lit charcoal after you shut down the grill. If you see smoke leaking from between the gaskets it's a great indication that they need to be replaced. This step-by-step video shows the simple household items needed, how to remove the old gasket material and install the new gaskets.

    Available Kits:
    Gasket Kit Part # 177815 (Primo Oval XL & Primo Oval LG)
    Gasket Kit Part # 177418 (Primo Oval JR & Primo Kamado)

    Watch the Video

    Subscribe to our channel for notifications of upcoming videos and recipes.

    The Primo Team
    This article was originally published in forum thread: Primo How To | Install a New Gasket Video started by Derald@Primo View original post
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