• Latest Posts


    Best warranty claim experience ever!

    Bought my Large Oval in April of 2015. The grill is used at least three times a week. On March 12, 2018, I noticed a crack in the fire box, sent online

    Skiddy 03-15-2018, 10:45 AM Go to last post
  • Welcome

    Welcome to the Primo Ceramic Grills User Forum.

    This forum is for the use and enjoyment of enthusiasts of outdoor cooking with Primo Ceramic Grills. Primo is not responsible for the contents, comments and/or opinions expressed in this user forum.

    Play nice and visit often.

    Please be aware that this is not a sales forum. We discourage the discussion of sales related issues such as the best place to buy a grill and/or pricing of the product. We also discourage the cheerleading of one dealer over another. Please also be advised that any personally offensive or inappropriate posts or those deemed to have little worth are subject to removal from this forum.

    This forum is not intended to be used for the discussion of technical issues regarding the manufacturing of the grill or to be a vehicle for the resolution of potential warranty claims by owners of Primo products.

    Discussion of technical or warranty issues regarding Primo products should be directed to the Primo factory by calling them at 770-492-3920, via e-mail admin@primogrill.com or by using the Contact the Primo Factory link below.


    If you have a Customer Service issue to discuss with the Primo Factory

  • Primo Fire & Ice Promotion

    NOW EXTENDED TO JUNE 30, 2017!
    Primo is running a special offer May 1-31, 2017 for a FREE Orion Cooler.

    Fire & Ice Promotion Details

    1. Make a qualifying purchase of Primo products at a Participating Primo Dealer.
    - The Participating Primo Dealer store finder will be available on this webpage beginning May 1, 2017.
    - A qualifying purchase includes any combination of Primo products.
    - Non-Primo products, sales tax, delivery charges or any other charges are not considered in the total purchase amount.

    Qualifying Purchase Amounts:
    - A purchase of $1,500.00 to $1,799.00 Qualifies for a FREE 25 Qt Orion Cooler
    - A purchase of $1,800.00 to $2,299.00 Qualifies for a FREE 35 Qt Orion Cooler
    - A purchase of $2,300.00 or more Qualifies for a FREE 45 Qt Orion Cooler
    * You may select a smaller cooler model based on the qualifying purchase.

    2. The Participating Primo Dealer completes the Orion Cooler Rebate Online Form with your shipping information and attaches a photo of your purchase receipt.

    3. Expected delivery of your FREE Orion Cooler is 4-6 weeks.
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