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View Full Version : Awesome Customer Service



twinsmcdaddy
11-30-2013, 10:23 AM
I bought my Primo Oval XL two weeks ago and have cooked on it three times so far and the fourth is coming this evening. I had friends try to convince me to buy cheaper Akorn grills etc. from Lowe's, HD, etc. but I continued to hold off and save for the Primo. I am now convinced that I made the right choice and the money was well spent. I LOVE this grill.

When I received the grill and started cooking on it I noticed the temp. gauge did not seem to work right. I e-mailed customer service, received a response in less than 24 hours, and my new gauge was in the mail to me within one business day, no questions asked. You don't get that kind of customer service anywhere now days. I would recommend this grill to anyone.

Jimmy
Midland, GA